Privacy, explained in plain language.

Who this notice covers

This notice applies to information handled by The Royal Line Construction LLC through theroyallineconstruction.com, its public inquiry forms and direct follow-up about those inquiries. Transaction-specific terms may also apply if a customer later enters a written service agreement or uses a separate hosted checkout.

Royal Line is located at 460 Madison Ave, Albany, NY 12208. Customer visits are by confirmed appointment only.

Information we handle

The information depends on the request you choose to make. It may include:

• Contact information: name, email address, telephone number, ZIP code and preferred reply method.
• Service-request information: selected service, quantities, product or material details, property type, your relationship to the property, timing, scope notes and preliminary service-area result.
• Home-project information: project type, property status, model interest, utility or site-access screening answers and other details you provide.
• Property preferences: rent-or-buy interest, preferred area, home type, bedrooms, budget, timing and notes. Submitting a preference does not create an application, reservation, offer or brokerage relationship.
• Follow-up records: the inquiry reference, consent record, status, internal follow-up notes and communications about the request.
• Limited campaign attribution: first-touch UTM source, medium and campaign labels plus the landing-page path, when available. Royal Line does not add the full referring URL, arbitrary query string or IP address to the inquiry record.
• Later materials you choose to provide: for example, product links, measurements, property details or project photographs requested during scope review.
• Business and trade-partner interest: company, trade, service-area, experience, insurance-status and availability details submitted for an initial relationship review.
• Career interest: role interests, location, relevant skills, experience and availability submitted to the Royal Line talent network. The public form does not request a Social Security number, identity document, banking details or medical information.
• Operational and security information: limited request information processed to deliver the website, validate forms, prevent abuse and enforce rate limits.

How Royal Line uses inquiry information

Royal Line uses inquiry information to:

• receive, identify and respond to the request;
• review service area, project fit, scope, availability, trade requirements, access, materials, timing and planning-price assumptions;
• prepare a conversation, property review, written estimate or other requested next step;
• coordinate approved work and communicate status when a request becomes an active project;
• maintain customer-service, consent and business records; and
• understand which first-party outreach source produced an inquiry; and
• detect misuse, enforce request limits, troubleshoot the service and protect the website.

A website planning price or automated form result is not a final quote, acceptance decision or contract. Royal Line reviews the actual scope before making a commitment.

Service providers and limited sharing

Royal Line does not sell customer inquiry information. Information may be shared only as reasonably needed with:

• Cloudflare, which provides the website, edge-security and database infrastructure used by the current site;
• email and telephone providers used to receive and answer your communications;
• authorized personnel, subcontractors or trade partners when their review is needed for the service you requested, using only the information reasonably necessary for that review or work;
• a payment processor if you later choose to begin a transaction through a hosted checkout; payment-card details are handled by that processor rather than stored in the public inquiry database; and
• professional advisers, insurers or public authorities when reasonably necessary for a transaction, dispute, safety issue or legal obligation.

The current public website does not intentionally load third-party advertising pixels, behavioral analytics or social-media tracking scripts. Ordinary infrastructure request records may still be processed by the hosting provider to deliver and protect the site.

Request contact is separate from marketing

When you check a required inquiry-form box, you authorize Royal Line to respond about that specific request by the contact methods described beside the form. That request-specific permission does not enroll you in a newsletter, promotional campaign or unrelated marketing list.

If Royal Line later offers promotional messages, the signup must use a separate, optional marketing choice. Declining promotional messages does not prevent you from making a service or project inquiry. You may ask Royal Line to stop marketing messages at any time; necessary communications about an active request, transaction or project may continue.

How long information is kept

Security and its limits

Royal Line uses measures intended to reduce unauthorized access and misuse, including HTTPS, restricted administrative access, same-origin form checks, bounded form submissions, server-side validation, rate limits and non-public administrative pages.

No website, database, email, telephone or Internet transmission can be guaranteed completely secure. Submit only the information needed for the request, and contact Royal Line before sending unusually sensitive property or household materials.

Access, correction and deletion requests

You may ask Royal Line to provide, correct or delete inquiry information associated with you. Send the request from the email address connected to the inquiry when possible, include the inquiry reference if available, and describe what you want Royal Line to review.

Royal Line may need to verify the requester and may retain limited information when it is still needed for a transaction, project, dispute, security record or legal obligation. A deletion request does not require Royal Line to remove records it still reasonably needs to keep.

Changes to this notice

Royal Line may update this notice when the website, inquiry process or service providers materially change. The current version and its update date will appear on this page. Materially different marketing or data uses should not be inferred from an older consent.